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Privacy Policy

Last Updated: January 2025

At The Drafting Room, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and engage with our services.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Appointment booking details
• Communication preferences
• Measurement data and style preferences for tailoring services
• Payment and billing information

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on our site
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver our bespoke tailoring services
• Process your consultation bookings and appointments
• Communicate with you about your orders and services
• Send marketing communications (with your consent)
• Improve our website and customer experience
• Maintain accurate measurement records for future services
• Process payments and prevent fraud

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. We use:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements, including through Facebook and other platforms

You can control cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

4. Facebook Pixel and Advertising

We use Facebook Pixel and other advertising technologies to:

• Measure the effectiveness of our advertising campaigns
• Deliver personalized advertisements to you on Facebook and other platforms
• Build custom audiences for targeted marketing
• Track conversions and user behavior on our website

You can opt out of interest-based advertising by visiting https://www.aboutads.info/choices/ or adjusting your Facebook ad preferences.

5. Data Sharing and Third Parties

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing services
• Appointment scheduling systems (GoHighLevel)
• Analytics and advertising platforms

We do not sell your personal information to third parties. All service providers are contractually obligated to protect your data and use it only for specified purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Client measurement data and pattern information is retained indefinitely to service future orders.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent for marketing communications at any time
• Request data portability

To exercise any of these rights, please contact us at hello@drafting-room.co.uk.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of the United Kingdom. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

The Drafting Room
Email: hello@drafting-room.co.uk
Phone: +44 (0)20 7XXX XXXX

This Privacy Policy is compliant with UK GDPR and Data Protection Act 2018 requirements.